📦 More about COVID-19 shipping delays 📦

Shipping & Delivery Info

SHIPPING METHODS & ESTIMATED ARRIVAL TIMES

*Note that shipping carriers have been significantly impacted by COVID-19, and that shipping time may be longer.

Order Processing:

Orders aren't processed after business hours, on weekends, or on holidays.
Please allow up to 48 hours for online updates.

Shipping Cost:
Your shipping cost is generally determined by the weight of the item(s) and the shipping address. 


Your final shipping cost can be calculated from the Shopping Cart and will be displayed during Checkout. Keep in mind that countries' import regulations might trigger additional duty fees once the package enters the country. This typically applies to countries outside of the United States and the European Union.

Customs, Tax, & Duty Fees:
International orders may have additional customs, tax, & duty fees applied to them by the local customs agency. These additional fees can be applied by customs agents after a review of the items in the package. Unfortunately, we're unable to estimate or prepay those customs duties. Please be aware that you'll be responsible for any additional fees. For more information on how customs fees work, please contact your local customs agency.

Packaging:
Most products will ship in a protective envelope or durable cardboard box. Mugs will be wrapped in bubble wrap and shipped in a box. Posters are rolled and shipped in a sturdy poster tube.

Multiple Shipments:
If you order a poster or a bundle that includes a poster your order will arrive in two separate packages. The poster will ship separately from the rest of your order with its own tracking number.


Though they ship at the same time, it's possible for one of the packages to arrive a little later than the other. If all shipments haven't arrived within the estimated delivery times provided by the tracking information, please contact us at customersupport-fnafmerch@illumix.com.


Late & Missing Packages:
Reach out to us as soon as possible if your package hasn't been delivered by the estimated delivery date listed on the package's tracking page, or if your tracking number does not work. These cases will only be supported within 21 days of the order date and while supplies last if a replacement is desired.

This time limit does not apply to packages that have been classified as lost by the courier, but we still encourage you to reach out as soon as you notice an issue so that we can best investigate.