📦 More about COVID-19 shipping delays 📦

Return Policy

Orders can't be altered or canceled after they have been submitted. Please make sure all your information is correct before completing the order. 

We reserve the right to cancel orders that are suspected of fraud or abuse under our Terms of Use. If your order is on hold due to invalid billing or shipping info, we'll attempt to contact you. The order will be canceled if we don't hear back from you within 3 business days.

If you received a damaged or defective product, please contact us at customersupport-fnafmerch@illumix.com. Please see more details under the "DAMAGED OR DEFECTIVE ITEMS" section.

Damaged or Defective Items:
We want to rectify these situations and get you squared away as quickly as possible. 

Please email us your order number, photos of the defect or damage with the packing slip visible in the same frame, photos showing how the item was packaged if possible, and let us know if you prefer a refund or replacement. A replacement shipment or the refund will be processed after reviewing the case. We will accept damage or defect claims up to 14 days from the delivery date.

Incorrect Shipment Contents:
If you received the wrong item, size, or order, we'll make sure to get you the correct item(s) at no additional cost to you.

Please contact us within 14 days from receipt of your order and send us an email at customersupport-fnafmerch@illumix.com with your order number and photos of the item & item tag with the packing slip visible in the same frame.